Is this compliant with WhatsApp's Business policy?

Yes — we build on the official WhatsApp Business API with approved templates and opt-in handling, so your account stays in good standing.

Can a human take over mid-conversation?

Always. The bot handles volume and routine work, then hands off seamlessly to your team in a shared inbox with full context.

Do you build on Shopify or custom?

Both — headless Shopify or fully custom commerce, chosen for your scale and differentiation needs.

How fast can we ship and how do you price it?

Scope and price are locked before code at the Blueprint stage, tied to deliverables — outcomes, not hours. Tightly-scoped builds typically ship in a 30–60 day window.

//AI Automation × WhatsApp & Chat Automation × E-commerce

WhatsApp & Chat Automation for E-commerce

WhatsApp Business, web chat, Instagram and Messenger bots that capture, nurture, and support — with a clean handoff to humans and a unified inbox. Engineered for e-commerce teams.

E-commerce teams don't need a generic vendor — they need whatsapp & chat automation built around how they actually operate. WhatsApp Business, web chat, Instagram and Messenger bots that capture, nurture, and support — with a clean handoff to humans and a unified inbox. Custom storefronts, inventory systems, and checkout optimization that lift conversion and remove operational drag.

01What's broken without us

Customers message on WhatsApp and Instagram; your team answers from a patchwork of apps. Leads slip, FAQs eat hours, and there's no single view of the conversation. For e-commerce teams specifically, your storefront is generic, inventory and orders live in separate systems, and support tickets pile up. Every point of friction costs conversion.

02Our approach — the Forge Method, applied

01Blueprint how e-commerce teams actually use whatsapp & chat automation today, and lock scope, price, and the metric before code.
02Prototype the highest-value whatsapp & chat automation loop against real e-commerce data — not a generic demo.
03Forge a production-grade build on WhatsApp Cloud API, Meta Graph API, Twilio, with CI/CD and observability from day one.
04Harden and hand off documented, ready for e-commerce teams to extend.

//Capabilities

WhatsApp Business API bots
Lead capture & nurturing flows
Automated FAQ & support
Order tracking & status bots
WhatsApp broadcast campaigns
Instagram & Messenger bots
Live handoff to human agents
Multi-channel unified inbox
Custom storefronts & headless commerce
Inventory & order management
Checkout & conversion optimization
WhatsApp & chat support automation
RAG-powered product support
Analytics & merchandising dashboards

//Outcomes

What you can expect

Higher

checkout conversion

Automated

support deflection

<1 min

first response time

60%+

FAQs deflected

//FAQ

Questions, answered straight

Custom storefronts, inventory systems, and checkout optimization that lift conversion and remove operational drag. We bring whatsapp & chat automation depth to those exact systems rather than retrofitting a template.

//Explore further

//Next step

Is the build ready to scope?
Find out in the scorecard, or talk it through on a call.

Take the Build Readiness Scorecard