Is this compliant with WhatsApp's Business policy?

Yes — we build on the official WhatsApp Business API with approved templates and opt-in handling, so your account stays in good standing.

Can a human take over mid-conversation?

Always. The bot handles volume and routine work, then hands off seamlessly to your team in a shared inbox with full context.

Do you meet accessibility requirements?

Yes — accessibility (WCAG) is built in, which is both a legal and ethical requirement for public services.

How fast can we ship and how do you price it?

Scope and price are locked before code at the Blueprint stage, tied to deliverables — outcomes, not hours. Tightly-scoped builds typically ship in a 30–60 day window.

//AI Automation × WhatsApp & Chat Automation × Government & GovTech

WhatsApp & Chat Automation for Government & GovTech

WhatsApp Business, web chat, Instagram and Messenger bots that capture, nurture, and support — with a clean handoff to humans and a unified inbox. Engineered for government & govtech teams.

Government & GovTech teams don't need a generic vendor — they need whatsapp & chat automation built around how they actually operate. WhatsApp Business, web chat, Instagram and Messenger bots that capture, nurture, and support — with a clean handoff to humans and a unified inbox. Citizen portals, grant management, and RFP tools built for accessibility, transparency, and scale.

01What's broken without us

Customers message on WhatsApp and Instagram; your team answers from a patchwork of apps. Leads slip, FAQs eat hours, and there's no single view of the conversation. For government & govtech teams specifically, public services run on aging systems that are hard to use and harder to change. Accessibility and transparency requirements add real constraints.

02Our approach — the Forge Method, applied

01Blueprint how government & govtech teams actually use whatsapp & chat automation today, and lock scope, price, and the metric before code.
02Prototype the highest-value whatsapp & chat automation loop against real government & govtech data — not a generic demo.
03Forge a production-grade build on WhatsApp Cloud API, Meta Graph API, Twilio, with CI/CD and observability from day one.
04Harden and hand off documented, ready for government & govtech teams to extend.

//Capabilities

WhatsApp Business API bots
Lead capture & nurturing flows
Automated FAQ & support
Order tracking & status bots
WhatsApp broadcast campaigns
Instagram & Messenger bots
Live handoff to human agents
Multi-channel unified inbox
Citizen service portals
Grant & RFP management systems
Case & permit workflows
Accessibility-first interfaces (WCAG)
Secure data platforms
Public reporting dashboards

//Outcomes

What you can expect

WCAG

accessible by default

Transparent

auditable processes

<1 min

first response time

60%+

FAQs deflected

//FAQ

Questions, answered straight

Citizen portals, grant management, and RFP tools built for accessibility, transparency, and scale. We bring whatsapp & chat automation depth to those exact systems rather than retrofitting a template.

//Explore further

//Next step

Is the build ready to scope?
Find out in the scorecard, or talk it through on a call.

Take the Build Readiness Scorecard