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//AI Automation × WhatsApp & Chat Automation × India

WhatsApp & Chat Automation in India

WhatsApp Business, web chat, Instagram and Messenger bots that capture, nurture, and support — with a clean handoff to humans and a unified inbox. Delivered to India teams on your calendar.

WhatsApp Business, web chat, Instagram and Messenger bots that capture, nurture, and support — with a clean handoff to humans and a unified inbox. Indian businesses operate at scale where automation and robust platforms compound fast. We engineer high-volume systems built to be maintained and extended.

01What's broken without us

Software built for Western transaction volumes buckles under India's scale, and a card-first payment flow is already the wrong default when UPI is the primary rail. The DPDP Act adds a data-protection layer that vendors either ignore or discover mid-build, instead of scoping it before the first sprint. That is the environment whatsapp & chat automation has to be built into, not around.

02Our approach — the Forge Method, applied
  • 01Map every channel and conversation intent to a measurable outcome.
  • 02Prototype flows on real message logs before automating.
  • 03Forge multi-channel bots with CRM capture and a unified inbox.
  • 04Harden with live-agent handoff, broadcast controls, and analytics.
//Capabilities
  • WhatsApp Business API bots
  • Lead capture & nurturing flows
  • Automated FAQ & support
  • Order tracking & status bots
  • WhatsApp broadcast campaigns
  • Instagram & Messenger bots
  • Live handoff to human agents
  • Multi-channel unified inbox
  • UPI-native payment flows, not a card-first architecture retrofitted
  • High-throughput architecture built for national-scale transaction volume
  • DPDP Act-aware data handling, scoped at Blueprint
  • IST-aligned delivery with real-time overlap
  • Cost-efficient infrastructure architecture for margin-sensitive scale
//Outcomes

What you can expect

UPI-native
payment architecture from the start
National-scale
throughput by default
Scoped
DPDP Act handling at Blueprint
//FAQ

Questions, answered straight

Yes. Aligned to IST working hours. Software and AI built for India's operational scale — high-volume automation and platforms that hold up under real load.

//Next step

Is the build ready to scope?
Find out in the scorecard, or talk it through on a call.